Customer Support - Windows
Save this program linked here to your machine (e.g. your 'desktop' will do as a location).
Note - some anti-virus programs may throw up warnings. Just choose the option that allows you to continue to save the program (as this is not a virus but a program to allow remote control which alarms some antivirus/protection software).
The TeamViewer icon for this program looks like a blue arrow within a white circle.
To begin the support session just run the program (double click icon).
This should then open the support program shown below. Follow the instructions on the screen to allow remote control to HRNZ.
When you are connected to HRNZ a TeamViewer box will appear in the bottom right corner of your computer.
You can end the session at any time by clicking the 'x' in the top right corner as shown below: