Wallis/Hackett win Stable Shout
- 13 June 2018
This month’s Stable Shout winners are Michelle Wallis and Bernie Hackett.
The Stable Shout is a monthly award to recognize trainers who are going the extra mile to deliver exceptional service to their owners.
Michelle and Bernie were nominated twice by owners Steve and Steffi Cornwall, and Stephen and Alison Hewson.
“We would like to put forward our trainers, Michelle Wallis and Bernie Hackett, to be the recipients of your Stable Shout. We have had horses with them for a number of years and have always found the communication excellent.
Each month every owner or part owner, including any syndicate members, receives a monthly newsletter on the 1st or 2nd day of each month which contains a summary of results and next month’s plans for all the horses in their care.
In addition we always receive a text, email or phone call to advise when our horses are racing or trialing, and we are also always kept up to date with their progress ie fast working on the beach, ready to go in the cart for breakers, need for a vet or chiropractor etc.
Also importantly their monthly accounts are always sent within 2 days of the next month and are are clearly set out and easy to follow with no surprises!
On top of all this they also regularly host owners and friends to barbeques, pot luck dinners, rugby tests etc at their home in their well set up games room which are always well attended and appreciated.
We have leased shares in several of our horses and made some great new friends along the way because of Michelle and Bernie’s approach. We think they go way ‘above and beyond!” – Steve and Steffi Cornwall.
“I would like to nominate Michelle Wallis and Bernie Hackett for the stable shout. My wife and I have a trotter Majestic Ali with them. We live in Ashburton so can’t get to be at many races.
Bernie will ring at least twice a week to keep us in the loop he also rings soon after each race. Bernie also had her in a Monty trot last week in which Bernie’s daughter Tyler rode her she also rang as soon as she could. We are also receive emails each month.” – Steven and Alison Hewson.
Michelle and Bernie will now receive $100 to shout themselves and the staff morning tea to celebrate their wonderful performance in customer service.